Fixed Term until June 2026 (Extension Subject to Funding)
Belfast
(Monday – Friday)
25 – 35 hours per week
£13.51 per hour
Purpose of Job
To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need
What you’ll be doing:
- Assist Referrers / Referring Organisations with submitting applications on behalf of households
- Assess applications against a clear set of eligibility criteria.
- Process agreed high volumes of applications each day
- Process and issue fuel support within agreed timelines.
- Communicate with referrers and applicants to resolve queries relating to applications received
- Share knowledge and experience with your colleagues.
- Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.
- Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.
- Building good working relationships with suppliers and registered organisations
- Transfer data accurately and in keeping with GDPR protocols
- Triage applicants via telephone using a strategically set out question bank.
- Accurately updating the client’s information to reflect the conversation and completing onward referrals based on the applicant’s response.
Essential Criteria
- A minimum of 4 GCSE’s or equivalent, including English Language and Maths
- Minimum of 2 years paid / unpaid in a processing / administrative role
- Experienced of customer interaction via telephone
- Good administrative presentation skills displaying accuracy and attention to detail
- Proven experience of communicating both orally and in writing
- Proven ability in the use of Microsoft package
Desirable Criteria
- Experience of processing high volumes of applications within a time limited period
Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.
Please note, we reserve the right to close this role early.