Fixed Term – 12 Months
Belfast
(Monday – Friday)
35 hours per week
£15.45 per hour
Purpose of Job
Coordinate and drive the work of a dedicated team of Administrators to deliver fuel support to households that have been identified to be in urgent need
What you’ll be doing:
- Coordinate a team of administrators who process large numbers of applications of fuel support
- Assist in the induction and training of project staff.
- Oversee the efficient processing of the support.
- Liaise with registered referrers and suppliers on a regular basis to assist and or resolve issues
- Scope Referring Organisations inviting them to register to the initiative
- Initiate and maintain positive working relationships with internal and external referrers
- Allocate daily tasks necessary to deliver support to those in urgent need
- Allocate and monitor spend to referring Organisations
- Track and reconcile invoices daily/weekly
- Interface with referrers and applicants benefitting from the fuel support
- Prepare weekly reports required by line manager.
- At periods of high pressure assist with processing of applications
- Participate in all relevant training when required
- Participate in and provide monthly formal supervision and annual performance review
- Observe all relevant Health & Safety rules and regulations
- Carry out any other relevant tasks, which may from time-to-time, be required
Essential Criteria
- Leadership or Management qualification level 3 or above OR Three years’ experience in community development or a related field.
- 5 GCSE’s OR equivalent, including English Language and Maths
- Experience of needs assessment and support delivery
- Proven ability to manage KPI’s within timescales
- Experience of dealing with the public in an advisory/support capacity
- Experience of financial monitoring
- Proven experience of communicating both orally and in writing
- Proven ability in the use of Microsoft Excel, Word & Outlook
Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.